Friday, November 14, 2008

Homeowners Find Loan Modifications Slow, Difficult

SAN FRANCISCO (CBS 5) ― Ask anyone who has tried a loan modification, and chances are the process took months or wasn't successful.


The numbers say it all. HUD's loan modification program was supposed to help 400,000 borrowers. So far it's helped only 42. Countrywide's program was so ineffective the bank was sued.

Greg Jewell, a loan negotiator has figured out the only way to get heard is to go right to the top. He's bombarding bank executives. "That's the person I got a hold of Saturday," he explained to his client, Toni Dalrymple.

Dalrymple bought in Mountain House -- a town southwest of Stockton -- where the majority of homes are underwater. She paid $800,000 and it's now worth less than half that.

The clock is ticking. If she doesn't get payments reduced fast, she'll have to walk away. The delay is caused by a common problem for Bay Area residents. Many have big loans that were sliced up and sold to investors here and overseas.

"My mortgage loan was sold to another investor and there's a problem getting another investor to jump on board," said Dalrymple.

Glen Brown faces similar obstacles. The car salesman lost a third of his income, and went to his bank, Wells Fargo, to adjust his loan payments. The bank told him he wasn't eligible until he went late on payments. So he skipped two payments on purpose to get attention.

Five months later, "It was like a cat chasing his tail. There was always a roadblock. You never talk to the same person," said Brown.

Brown said that's because banks don't want to talk to the homeowner. The call centers are often filled with inexperienced operators. It's a complicated game that has taken him over a year to figure out.

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